Front Desk Officers at Ciuci Consulting Limited
Ciuci (pronounced see-u-see) Consulting, established in 2007, is a global operations management firm specializing in the optimization of business operations through innovative strategies and consumer intelligence with a focus on socio-economic impact.
We are recruiting to fill the position below:
Job Title: Front Desk Officer
Locations: Asaba, Delta and Owerri, Imo
Employment Type: Full-time
Responsibilities and Duties
Serves as the first point of contact in the facility.
Greet patients as they arrive and assist with their check-in process.
Assisting patients with filling out forms and ensuring that their medical records are up to date
Building and maintaining good relationships with customers.
Keeping customers updated on the latest services in order to increase patronage.
Applying initiative to attend to new and follow-up patients and regulate activities relating to patients’ welfare.
Coordinating with medical staff to ensure that patients are seen in a timely manner and their needs are met.
Monitoring of clients throughout their stay within the facility.
Taking care of all matters related to clients from their arrival to their exit.
Resolving customer complaints quickly and efficiently in a professional and courteous manner
Answering phone calls and responding to emails or messages from patients.
Scheduling appointments for patients and ensuring that the schedule is organized and running smoothly.
Requirements
Interested candidates should possess a Bachelor’s Degree.
Must have experience as a customer service officer in the medical field
Must have work experience in a health care facility.
Must have a minimum of 3 years post NYSC experience in customer service, and marketing in the medical field.
How to Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline 17th April, 2024.